Refund and Returns Policy

RETURN & REFUND POLICY

Last Updated: September 2026

At SPHURTEE, we carefully prepare, activate, pack, and dispatch each order. Please read the following policy before placing your order.

1. Return Eligibility

We accept returns in the following situations:

  • The product received is damaged or defective.
  • The wrong product was delivered.
  • The product received is materially different from the product ordered.

Because certain SPHURTEE products may be personally activated or specially prepared, returns due to a change of mind may not be accepted once the preparation process has begun.

2. Reporting a Problem

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Your name and contact number
  • Clear photographs of the package and product
  • A short description of the issue
  • An unboxing video, where available

This information helps us investigate the issue with our delivery partner.

3. Return Process

If your return request is approved, we will provide instructions for returning the product.

Please do not send a product back to us without first contacting our support team.

The returned product should be in its original condition and packaging, wherever applicable.

4. Refunds

If a refund is approved, it will generally be processed after the returned product has been received and inspected.

The refund will normally be made to the original payment method, subject to the payment provider’s processing timelines.

5. Non-Returnable Situations

A return or refund may not be available where:

  • The product has been damaged after delivery due to misuse or improper handling.
  • The customer has provided an incorrect shipping address or other incorrect order information.
  • The customer simply changes their mind after the product has been specially prepared or activated.
  • The product has been altered, damaged, or used in a manner inconsistent with its intended use.
  • The request is made outside the applicable return period.

6. Exchange

Where appropriate, SPHURTEE may offer a replacement instead of a refund for a damaged, defective, or incorrectly delivered product.

The resolution will depend on the nature of the issue and product availability.

7. Shipping Charges

Where a return is approved because we sent an incorrect or defective/damaged product, SPHURTEE will determine the applicable return-shipping arrangement on a case-by-case basis.

For other approved returns, applicable shipping charges may be deducted from the refund where permitted.

8. Contact Us

For return or refund assistance, contact us:

SPHURTEE
📧 SPHURTEEE@GMAIL.COM
📱 WhatsApp: 8090900789

Please include your order number when contacting us about an order.

SPHURTEE
Personally Activated for You 🙏

Important: Before publishing, make sure the time limits, eligibility rules, and shipping/refund terms above match your actual business practices and applicable Indian consumer-law requirements.

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